Refund Policy

Contract Cancellation - Policies & Procedures

You may cancel the purchase/sale contract made with TRIPLACE, provided that this is done within a maximum period of 14 days after receiving the material in question, this cancellation is subject to the following limitations described below.

Returned merchandise without an Authorized Product Return (DAP) will not be accepted. To request a DAP, you must indicate which item you wish to return, the original order number and the reason for return, please use the Contact Form on this website.

You can return any item within a maximum period of 14 days from the date you received the material in question, provided that it is sealed in its original packaging, unused and undamaged, and the only items that cannot be returned are magazines and books. When we receive the return, you will receive a full refund (including the cost of shipping the material to you), within a maximum period of 10 working days after we have received the material. We already inform you that the customer is responsible for paying the cost of transporting the material returned (if you return the material at our cost, we will debit you for these expenses).

refunds

If you return a product using a confirmed DAP, or cancel a contract before we send you any material, then you are entitled to a refund. As a rule, we will refund your money in the same way you paid us for your order. We will process the refund as soon as possible, or within a maximum period of 10 working days after we have received the material, or since your valid notice of cancellation (in cases where the contract was canceled before the material was sent).