Terms and Conditions

SELLING CONDITIONS

The Terms and Conditions apply to all areas of our website. By accessing this website, you are automatically agreeing to the terms and conditions described below, even if you do not make any purchases on it. If you do not agree and do not wish to be bound by these terms and conditions, we ask that you leave the website. If you have any questions regarding the Sales Conditions, please get in touch using the Contact Form.

Definition of terms

In these Terms and Conditions, "we" or "Triplace Games" means the Triplace Games store, the user or customer is referred to several times in the 3rd person, and "website" means our website located in the domain www. triplacegames.com.

registration

Registration is optional for users who want to make a purchase through our website. By registering on the website, you confirm that all personal information you have entered is true, up-to-date and accurate. You also warrant that you are at least 18 years of age and that you are legally capable of entering into a binding contract and that you have the authority, power and ability to agree to these terms and conditions.

Always keep your personal information up to date, to do so just edit the information that is registered in the account settings (login required). Triplace Games cannot be held responsible when an order is not delivered, or is lost, due to a wrong or false delivery address provided by the customer. Your entire purchase history will be available for review for a period of 12 months, after which orders older than 12 months are removed from the customer's personal account history.

Products

The images of the products available on our website are for illustrative purposes only; Actual product may differ from these images.

prices

All prices shown on our website are in Euros (€) and include VAT at the legal rate of 23%.

order processing

Your order for products constitutes an offer of a contract for the purchase/sale of goods and services. The contract will not be accepted by Triplace Games, unless we accept it in accordance with the procedures that we will describe below.

After the customer has placed the order and sent the payment, using one of the available payment methods, we will send an email confirming receipt of the order. This email does NOT constitute an acceptance of your order, it only serves as confirmation (from TRIPLACE to you) that the customer has placed an order using our website. TRIPLACE considers that the effective acceptance of the order and the execution of the purchase/sale contract between us and the customer, only happens when the material ordered is sent.

This agreement may be amended if:

1.We inform you that we cannot accept your order;

2.The customer canceled the order, in accordance with the instructions given in the section "Cancellation of contract - Policies & Procedures", of the general guide of the "Conditions of sale".

TRIPLACE may not accept your order if:

- Not having provided all the mandatory information we request, such as your real name, telephone number, email address, and/or others;

- You are under 18 years of age and therefore cannot legally enter into a binding contract;

- TRIPLACE realizes that there has been a price or description error on a product;

- The product you ordered is not available in stock and there is little chance that we will receive it again in the short term;

- We are unable to obtain authorization or confirmation of your payment;

- The delivery address is not covered by our carriers, unfortunately there are a small number of regions in the world where this can happen, usually areas that are politically unstable, or that have dubious customs.

Furthermore, TRIPLACE reserves the right to reject any order from a customer at any time.

Payment options

We can accept any of the following payment methods:

- Paypal;

- Credit card - via Stripe;

- Bank transfer;

- MB Bank Reference Payment

- Others

delivery policy

We will ensure that the products are delivered to the destination address indicated on your order. Your personal information and address must be correct, otherwise we cannot be held responsible for any merchandise that has been lost or not delivered. We will always try to deliver the material on, or before, the date indicated in our order confirmation, or if no date is indicated, within the time period shown in the "delivery deadlines" section of the general guide for Expeditions - Prices and General Information. However, as delivery is carried out by an external entity, we can never guarantee delivery on the stipulated dates.

If our shipping agents charge us an extra cost, due to a customer's failure to collect or arrange a new delivery schedule, for any goods sent by us to a customer, the customer accepts that we may charge them for these new delivery charges. . We also inform you that if we are asked to cancel/refund an order after a failed delivery attempt, the costs of the original delivery and subsequent return of the material will not be refunded to the customer.

If an order is shipped and you do not receive it, you must inform us within a reasonable period of time. This period will be 15 days for deliveries in the EU and 30 days for the rest of the world. After this time, we will follow our criteria regarding the resending of a new order.

Returning Wrong or Damaged Material - Policies & Procedures

If you receive a damaged or defective item, or if a wrong item was sent due to our mistake, you must notify us (via the Contact Form or Email) within 7 working days of receiving the material. If the item is damaged/defective or has been sent by mistake, Triplace Games will bear the return costs. We will send you a replacement item within a maximum period of 10 working days after we have received the material.

Returned merchandise without an Authorized Product Return (DAP) will not be accepted. To request a DAP, you must indicate which item you wish to return, the original order number and the reason for the return, please use the Contact Form.

After the initial 7 working days as described above, all product warranty issues should be sent directly to the manufacturer of the product concerned, who will review your request and respond to you.

Contract Cancellation - Policies & Procedures

You may cancel the purchase/sale contract made with TRIPLACE, provided that this is done within a maximum period of 14 days after receiving the material in question, this cancellation is subject to the following limitations described below.

Returned merchandise without an Authorized Product Return (DAP) will not be accepted. To request a DAP, you must indicate which item you wish to return, the original order number and the reason for return, please use the Contact Form on this website.

You can return any item within a maximum period of 14 days from the date you received the material in question, provided that it is sealed in its original packaging, unused and undamaged, and the only items that cannot be returned are magazines and books. When we receive the return, you will receive a full refund (including the cost of shipping the material to you), within a maximum period of 10 working days after we have received the material. We already inform you that the customer is responsible for paying the cost of transporting the material returned (if you return the material at our cost, we will debit you for these expenses).

refunds

If you return a product using a confirmed DAP, or cancel a contract before we send you any material, then you are entitled to a refund. As a rule, we will refund your money in the same way you paid us for your order. We will process the refund as soon as possible, or within a maximum period of 10 working days after we have received the material, or since your valid notice of cancellation (in cases where the contract was canceled before the material was sent).

General information and terms

In accordance with the terms of our privacy policy, we will process and store all of your personal information provided when you register on our website. If you have any questions regarding our privacy policy, please review the appropriate section of our website - Privacy Policy.

These Terms and Conditions do not affect your statutory rights (including, but not limited to, your right to cancel a contract, receive a refund and/or the like).

If any of the items in these Conditions of Sale is held to be invalid or unenforceable by a court having jurisdiction to do so, the remaining items will continue to have the same legal form and effect, and any invalid or unenforceable item, or part thereof, will be omitted from this document.

By agreeing to these Conditions of Sale, you are insuring Triplace Games and its owners, employees, agents and suppliers from any right, liability, legal costs and damages arising from any breach of the Conditions of Sale by you. , or any other liability arising from the use of our website, or access to our website by third parties using your personal information or customer account.

Nothing in these Conditions of Sale shall limit, or exclude, our or your liability for: Death or personal injury caused by our negligence; Fraud or fraudulent information; or any other matter where it would be unlawful to limit or exclude liability.

The products we sell are for private use only and are not subject to claims relating to commercial losses (including, without limitation, loss of income or income, loss of business, loss of profits or contracts, loss of interest, loss of information and time).

Triplace Games cannot be held responsible for any technical issue encountered while using the TRIPLACE website, or as a result of it, including interruption of access, technical problems, irregular functioning, inaccuracy, loss of information and computer piracy by external entities. Please inform us of any problem, error or omission, we will make every effort to correct it as soon as possible.

Gift vouchers and coupons

All gift vouchers and coupons are limited to one use per person. We also inform you that gift vouchers and coupons expire 6 months after their purchase.

Website and Sales Conditions Updates

TRIPLACE reserves the right to change or remove this website, or part of it, temporarily or permanently, with or without prior notice to our users; We also reserve the right to change the terms of use and the terms of sale as we see fit. The user is responsible for regularly checking the Conditions of Sale, in order to confirm that they have not been changed. The continued use of our website, or part of it, by a user is confirmation that the user has accepted any changes or changes. If you do not agree with any changes that have been made to the Conditions of Sale, then you must immediately stop using this website.

Third party web links

We may provide web links to other websites or resources for our users to access if they so choose. The user accepts and agrees that, although he has chosen to enter a new site linked through our website, we cannot be held responsible for the availability, quality or content of these external sites. Triplace Games does not sanction these external sites, and cannot be held legally responsible for the privacy policies, advertising, content, or other products or services that these sites provide. Please make your own decision before choosing to access these sites.

legal disputes

These Conditions of Sale are governed by Portuguese law. By accepting these Conditions of Sale, you are accepting the exclusive jurisdiction of the courts of Portugal. If you want to start a legal dispute with Triplace Games, all processes must be filed and resolved in the district court of Lisbon.

Copyright

"The entire project, text, graphics, software and web source code of this website is the intellectual property of the website Triplacegames.pt - RIGHTS RESERVED.

Temporary permission is granted to electronically copy, store and print portions of this website for the sole purpose of placing an order on the Triplacegames.eu website, or otherwise using this website as a means of researching products. The user agrees not to reproduce, modify, copy, distribute, publish or use for other commercial purposes, except for the aforementioned exceptions, any part of the material or content of this website, without our written authorization."

brands

The name "Triplace Games" and the Triplace Games logo are trademarks acquired by Triplace Games represented by João Russo.

All other images and trademarks (including, but not limited to, product names, logos and company names) used on this website are used without permission and only for the promotion of these same products. All remain registered trademarks of their respective owners.